I am usually the person you would talk to if you phone or email the shop, or order anything online.
My role has changed a lot over these last few weeks. I now spend most of my week working from home, answering any online enquiries and taking care of a lot of the behind the scenes bits and pieces necessary to make sure we will be ship shape and ready once we can open our doors again.
I come into the shop to process orders each week. My commute hasn't changed too much, but walking in and out to work, did I notice a few more people smiling and saying hello as they pass (at a safe distance), which is really lovely.
It definitely is quieter in the shop with the doors are closed - which I make up for by blaring out some of my slightly naffer tunes and dancing as each new order comes in.
I spent the first two weeks slowly, if not somewhat comically, mastering the art of using parcel tape while wearing gloves (seriously, this is no mean feat). And I feel really good (if sometimes a bit emotional) about being able to help people connect with their nearest and dearest through the little gifts and notes etc, that we parcel up and their behalf.